Technical Customer Success Manager
Technical Customer Success Manager at Addressable
Join Addressable, a leading Web3 growth SaaS company, as a Technical Customer Success Manager and help empower marketers with blockchain and social media solutions. Your role involves managing paid marketing campaigns with our customers around the globe and building productive relationships based on trust and top-tier support. You’ll be responsible for target accounts, engage through emails, social media, and direct communication, and serve as the main contact for our customers. As a Technical Customer Success Manager, you will be a subject matter expert on our product value propositions, possess in-depth knowledge of the Web3 space, and have the technical expertise necessary to support our customers’ journey from onboarding to running successful targeted campaigns.
Requirements:
Proven track record of 2-3 years in Technical Customer Success roles in multicultural environments
- Deep knowledge of Paid Ads platforms on Social Media (Twitter, Reddit, Meta)
- Excellent written and verbal communication skills in English
- In-depth knowledge of the Web3 space
- Proactive attitude based on personal responsibility and accountability
- Curiosity, willingness, and ability to learn new fields independently
- Strong proven technical abilities
- Great advantage - background in data analysis, Python, SQL, and data visualization
